How is pricing calculated?
Pricing is based on the volume of network traffic you need to monitor (measured in Gbps), your chosen deployment model, and any additional features or support tiers. We'll work with you to find a solution that fits your budget and requirements.
Is there a free trial?
Yes! We offer a 30-day proof-of-concept period for qualified organizations. This gives you time to evaluate MetaFlows in your environment and see real results before making a commitment.
What's included in implementation?
All plans include initial setup assistance. Professional and Enterprise plans include dedicated onboarding with our technical team, custom configuration, integration support, and training for your security staff.
Can I change plans later?
Absolutely. As your needs grow, you can upgrade to a higher tier. We'll work with you to ensure a smooth transition with no gaps in coverage.
What kind of support do you provide?
Support varies by plan. Starter includes community and email support during business hours. Professional adds priority phone support and a dedicated customer success manager. Enterprise includes 24/7 support with guaranteed response times and access to our security analysts.
Do you offer government or education discounts?
Yes, we have special pricing programs for government agencies, educational institutions, and non-profit organizations. Contact our sales team to learn more.
What's your contract term?
Standard contracts are annual, with monthly billing available for Professional and Enterprise plans. We also offer multi-year agreements with discounted pricing.
Can I use MetaFlows with my existing SIEM?
Yes! MetaFlows integrates seamlessly with major SIEM platforms including Splunk, QRadar, ArcSight, Elastic, and more. We provide standard log formats (syslog, CEF) and RESTful APIs for custom integrations.